Car Rental FAQ – 35 Answers Before You Drive
Can’t find what you need? Ask us on WhatsApp → +387 61 123 456.
Booking & Payment
Can I pay with a debit card?
Yes, choose SmartCover™ or TotalCover and pay the rental fee with any major debit card.
Do you accept cash?
Yes at pickup; bring passport ID.
How old do I have to be?
21+. Drivers 21-24 must take SmartCover Young Driver or TotalCover.
Is a credit card ever required?
Only for luxury SUVs valued above €30 000.
Pickup & Return
Where is the airport meeting point?
Inside Arrivals; our agent holds a green sign with your name.
How fast is pickup?
Average hand-over is 10 minutes (filmed proof).
Can I return the car before 06:00?
Yes, use key-drop at car-park exit – instructions in your Digital Glovebox.
One-way return in another city?
Yes; request a custom quote.
Insurance & Deposits
What is CDW?
Collision Damage Waiver covers damage but leaves €1 500 excess.
How does SmartCover™ work?
Waives the €1 500 excess to €0 for €6-€9 / day (or €12 Young Driver).
What’s TotalCover?
SmartCover™ benefits plus lost-key, towing, PAI, second driver & seat / Wi-Fi for €20-€25 / day.
Do I still need a deposit with SmartCover™?
No – deposit becomes €0.
Cross-Border & Driving
Green Card included?
Yes – digital version in your Glovebox email.
Extra cost for multi-country?
Free for HR & ME; €15 for more than two countries (TotalCover includes this).
Can I drive to EU with a debit-only rental?
Yes, if SmartCover™ or TotalCover is selected.
Winter tyres?
Installed free 15 Nov – 31 Mar.
Vehicles & Extras
Are automatic cars guaranteed?
Yes if you pick a model tagged A/T.
Young-child seats available?
Yes; EU-approved; €3 / day or free with TotalCover.
Wi-Fi hotspot speed?
4G LTE, 20 GB per rental.
Do cars have GPS?
Built-in on premium class or via free Google Maps phone mount.
Do cars have GPS?
Built-in on premium class or via free Google Maps phone mount.
Long-Term & One-Way
Monthly rental price?
From €540 (Economy). See our long-term page.
Mileage limit on monthly plans?
3 000-3 500 km / month; €0.12 per extra km.
One-way to Sarajevo cost?
Quoted individually; starts €40 logistics fee.
Can I combine long-term and one-way?
Yes; contact us for tailored pricing.
Post-Rental
Fuel policy?
Full-to-full; missing fuel refilled + €15 service fee.
How are fines handled?
Up to €250 post-rental charge on debit authorisation.
Cleaning fee?
Only if interior requires deep clean: €30.
When is the debit authorisation released?
Unused balance auto-voids after 14 days.
Support & Emergencies
24 / 7 contact?
WhatsApp +387 61 123 456.
Breakdown assistance?
Call us; tow truck within 60 min anywhere in Bosnia (TotalCover includes towing in HR / RS).
Replacement car?
Delivered within 4 h if damage not driver’s fault.
What if the flight is delayed?
We monitor it; no extra fees for waiting.
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Contact
- Mahovljani bb, 78250 Laktaši, Republika Srpska, BiH
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